Higgins Computer Services guarantees the best quality computer service at the lowest possible prices. Our staff has over 14 years of experience serving the Ashland area with a broad range of business and residential services. HCS takes pride in tailoring IT solutions to suit your individual needs, instead of pushing a one size fits all product.
We want your business! Call today!
TERMS OF SERVICE
The customer requests and authorizes
HIGGINS COMPUTER SERVICES LLC to examine, modify and attempt to
repair any and all problems found with the computer system, data
storage device, ALL files, and any peripherals left by the
Customer on the premises of the Customer. The Customer
understands a bench fee may apply if The Customer declines to
purchase replacement parts required to complete the repair.
The customer authorizes HIGGINS COMPUTER SERVICES LLC to replace
or modify any internet security software with freely available
alternatives and to install an alternative web browser to
protect the computer from Internet threats at their discretion
and without prior notification.
The Customer agrees NOT to hold
HIGGINS COMPUTER SERVICES LLC responsible in any way for the
failure or functionality of any and all hardware or software
associated with The Customers computer, peripherals or data
storage device, including any failure that occurs while
attempting repair. The Customer accepts ALL RISK associated with
any repair or attempted repair or any other action by HIGGINS
COMPUTER SERVICES LLC on any and all of the Customer’s computers
connected or unconnected by networks.
The Customer agrees NOT to hold
HIGGINS COMPUTER SERVICES LLC responsible in any way for the
loss or corruption or consequences of the failure to recover any
data or software residing on the Customer’s computer system or
data storage device.
DATA BACKUP POLICY:
Unless requested, HIGGINS COMPUTER SERVICES LLC will NOT perform
any data backup on customer’s computer systems. If a data
backup is requested, all data will be restored back on the
customer’s computer system per their instructions after the
repair. Customer’s backup data will be kept for 7 business
days after completion of repair. After this 7 day period
the backup will be destroyed. For an additional cost, a
full data backup can be provided to the customer on media of
their choosing.
30 DAY LABOR GUARANTEE:
Our work is guaranteed for 30 days upon completion of job.
Diagnostic/labor fees are non-refundable. We will not be held
liable for lost or damaged data due to viruses/hardware failure,
undeclared problems, or newly discovered problems. If your
machine develops a new symptom within the 30 day period after
your machine was repaired, the new symptom will be treated as a
new repair and incur our usual and customary rate.
NO TROUBLE FOUND:
Occasionally we will receive a machine for repair that we cannot
find a problem with or duplicate the problem described. In cases
such as this, there will be a troubleshooting charge. If the
problem with your machine reoccurs within 30 days, we will apply
the previous charge to the new service provided. If there
is an additional charge, you will be notified before the work is
done.
MALWARE / VIRUS INFECTION:
We provide what we believe is the best protection against
viruses and spyware at the time of service. However, 100%
protection against such threats does not exist. If you get
re-infected within 30 days, we will analyze the situation to see
if you qualify for a discounted removal fee.
PAYMENT:
Payment is due upon receipt of invoice. Invoices more than
30 days past due will begin incurring late fees of 10% or $5,
whichever is greater. HIGGINS COMPUTER SERVICES LLC
accepts cash and checks made payable to Higgins Computer
Services LLC. A $30 charge will be applied to all returned
checks.
TRAVEL: The
Customer authorizes HIGGINS COMPUTER SERVICES LLC to transport
the Customer’s computer back to the HCS workshop to be serviced.
A receipt will be left with the Customer. Pickup and
delivery outside of Ashland City Limits may incur additional
travel expense fees.
PARTS AND WARRANTY:
We will contact you before ordering parts that are not stocked
with an estimate of the cost of the part and the amount of the
labor cost involved. All parts are ordered with your consent. A
deposit may be required for parts that are not stocked.
When we order parts on your behalf, you will be charged for the
parts and any associated labor cost. There are no returns or
exchanges. Our vendors will not allow us to return parts for
credit. Parts replaced within the manufacturer’s warranty period
may be new or refurbished and are covered by the remaining
manufacturer’s warranty. Parts warranty is by the manufacturer
or vendor. For non-warranty work, parts may be new, used or
refurbished, and the warranty period can vary. Customers will be
charged for any return shipping charges. We are not responsible
for service transit times for parts that are ordered.
Thank you for choosing
Higgins Computer Services LLC!